The Art Of the Reprimand
Thursday, February 04, 2010, 2 Comments
Photo from here
In order to enforce high standards you must learn how to inform others when they do not meet those standards. One of the signs of a strong leader is the ability to tell people when they have erred. Here are some simple suggestions for mastering the art of the reprimand:
1. Do it immediately. Do not waste time, do not procrastinate and allow the situation to “work itself out”. Confronting the individual immediately signifies to them that you take the situation seriously and will not tolerate such actions.
2. Do it in private. Some managers and people of authority like to reprimand their employees in front of others, causing more embarrassment for the one who erred. Chances are they will respond better when counseled in private and you will gain their respect for doing so.
3. Confirm the facts. Before you go any further, make sure your information is correct.
4. Be very specific in telling them what is wrong. Reprimand their behavior, not their motives.
5. Show your feelings: anger, annoyance, and frustration. Emotions in conjunction with words strongly convey that you will not tolerate incompetence.
“The dream begins, with a teacher who believes in you, who tugs and pushes and leads yo on to the next plateau, sometimes poking you with a sharp stick called truth.” -Dan Rather
Live The Dream,